Our Promise

Expect advocacy.
Expect authenticity.
Expect results.

We value a strong work ethic on our team and have built our long-standing reputation on giving effective, timely, and efficient service. The philosophy of McLennan Ross is to understand your needs and tailor our legal advice and services to meet your business goals.

  • A Pragmatic Approach

    Offering not just legal options, but also a clear plan of action.

    • With your approval, we will assign work to the lawyer who has the legal expertise and experience appropriate to both the nature and the complexity of the matter and our understanding of your expectations.
    • We will always strive to add value by developing ideas based on an original and practical approach.
    • Our bills will be clear, correct and prompt; they will be presented in a format that meets your needs.
    • We will communicate clearly regarding fees, costs, team members, deadlines, risks and outcomes.
    • We will communicate with you using plain language.
    • We will keep you informed of emerging issues and provide you with thought leadership.

  • Responsive Service

    Treating your matters with urgency.

    • We will check for phone and e-mail messages regularly and respond to them by the next business day at the latest.
    • If we can’t respond to a message personally, within the time frame outlined above, we will make sure that someone else who is familiar with your matter returns the call, where possible.
    • We will let you know when we will be out of reach, and give you the contact information of a firm member who can answer your questions in our absence.
    • We will make sure that you have more than one contact at the firm, and that your staff have direct contact with the firm’s staff.
    • We will respond to any concern, resolve it and let you know how the concern has been resolved.

  • Unwavering Advocacy

    You won’t find a stronger group of advocates.

    • We will ask you about your service preferences before, during and after each engagement.
    • We will make you aware of our client service ombudsman – and encourage you to contact this person if they are less than satisfied with our service.
    • We will listen more than we talk. We will never give the impression that we are too busy to give you our complete attention.
    • We will use our own time to develop a full understanding of your business and the industry in which it operates in order to provide practical and strategic solutions, grounded in a solid understanding of the realities of the business world and basic common sense.

  • Dedicated Attention

    Our focus is on you.

    • We will promptly issue a letter of engagement summarizing the nature of the matter, introducing you to your team, and outlining our rate structure.
    • Where appropriate, we will hold a team meeting with you at the start of any engagement.
    • We will endeavor to avoid surprises, by discussing proposed actions with you before they are taken.
    • We will provide you with copies of documents – in the format you prefer.
    • We will meet or exceed our deadlines. If we cannot, we will let you know well in advance.
    • We will handle client correspondence promptly upon receipt, using a routing system.